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Ultimate Gear
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Frequently Asked Questions
How long does it take to get my Item?Back To Top Please allow a delivery time frame between 4-6 weeks for your item(s) to arrive. If you have not received your items after this time frame, please check with other household members and neighbors to be sure your package has not arrived, then contact the Customer Service department to report this issue. Note: Magazines may take longer for delivery depending upon subscription cycle. Is shipping included when I redeem with my points in the online store?Back To Top Yes, however, depending on the country that the recipient lives in, you may have to pay obligatory customs and duties charged by your country. This will usually be communicated to you by the courier or customs/duties office in your country. Do my items come in a package together? Back To Top No, if you order more than one (1) item, you may receive separate shipments. How do I view a list of all the items I have ordered?Back To Top Visit your My Profile Page and go to Account History. This page shows all of your transactions for the last 60 days. Can points be refunded? Back To Top No, the only exception is if you received a damaged or broken item and the item is no longer available and has been reported within 48 hours of receipt to the CSR. Please keep in mind that each request for a refund is reviewed and granted on a case-by-case basis. Can items be exchanged? Back To Top No, customers are given every opportunity to review their orders prior to check out. Please make sure to carefully review all product information before submitting your order. If I am not satisfied with my order, can I return the item and get refunded my points? Back To Top No, customers are given every opportunity to review their orders prior to check out. Please make sure to carefully review all product information before submitting your order. Orders cannot be returned or replaced unless they are damaged. How do I learn about more information on a specific item than what is available in the UltimatePoints Store™? Back To Top Please reference the item's brand and model number on the internet to learn additional information about a specific item. Does my item come with a warranty? Back To Top Yes, depending on the manufacturer. The warranty associated with your item will be the manufacturer's exchange warranty and is generally included with the item instructions. Please contact the manufacturer if your item is faulty and beyond the specified storefront refund policy. I received my prize but it was broken or defective. What do I do? Back To Top If your prize is defective please contact the customer service department, within forty-eight (48) hours of having received your package. You can reach the customer service department via email here. You will be required to return the broken or defective item in its original shipping and manufacturer packaging. You must return the defective item to the Return Address on the original packaging. Once the item is received by our warehouse, your replacement package will be shipped promptly. If for some reason the identical item is no longer available, we will find a suitable alternative for you. If the item is not returned in its original shipping and manufacturer packaging a replacement is not possible. Note: If you do not return the defective item within two (2) weeks of receipt of package, you will forfeit the replacement of the item. Can I request that the online Store ship items directly to friends and family as gifts? Back To Top No. All items must be sent to the address on your account. Can items be shipped to a P.O. Box address? Back To Top No, please make sure to provide a physical address and telephone number for shipping. Couriers do not ship to P.O. Boxes, any attempt to ship to a P.O. Box will cause significant delays in receiving your item. Can items be shipped to a military base?Back To Top No, please make sure to provide a physical address and telephone number for shipping. Is my personal information shared with anyone else?Back To Top Your shipping details will be sent to our suppliers and our shipping partners. They will treat these with the utmost discretion and use them only for the purpose of sending you the item/s you have ordered. How come redemption points for the same item vary from country to country?Back To Top Redemption points may vary in different regions due the following factors: additional fees for shipping/delivery, customs and duties, and local currency exchange rates. How does the RAI$E Benefit - 10% Store Discount work?Back To Top The RAI$E Benefit - 10% UltimatePoints Store™ discount is a benefit for Icon and Legend customers that reach the highest status levels on RAI$E. When a customer with a Legend / Icon status logs into the UltimatePoints Store™ utilizing their UB username and password the discount is automatically applied.
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